Frequently Asked Questions (FAQ)

Frequently Asked Questions Got questions? We’ve got answers. Browse through our most common questions below. If you can’t find what you’re looking for, feel free to contact us directly.

📦 Orders & Shipping

Where do you ship to?

We currently ship within the United States only. We do not offer international shipping at this time.

How long does it take to process my order?

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

What is the cut-off time for same-day processing?

Orders placed before 12:00 PM (noon) PST on business days will begin processing the same day.

How long does delivery take?

Standard shipping takes 7–13 business days after dispatch. Total estimated delivery time is 8–15 business days from the date of order.

Is shipping free?

Yes! We offer free standard shipping on all orders within the United States.

How do I track my order?

Once your order ships, you’ll receive an email with a tracking number. Use it to monitor your delivery status anytime.

🔄 Returns & Refunds

What is your return policy?

We have a 30-day return policy. Items must be unworn/unused, in original condition, and in their original shoe box and packaging. Please visit our Return & Refund Policy page for full details.

How do I start a return or exchange?

Contact us at support@quorleaf.shop or call 650-414-2935 to initiate a return. Do not send items back without contacting us first.

When will I receive my refund?

Once we receive and inspect your returned footwear, refunds are processed within 10 business days to your original payment method.

What if my item arrived damaged or defective?

Please contact us immediately at support@quorleaf.shop with photos of the damage, and we’ll make it right right away.

💳 Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay.

Is checkout secure?

Yes. All transactions are processed through encrypted, PCI-compliant payment gateways. We do not store your card details.

What currency are prices listed in?

All prices are listed and charged in US Dollars (USD).

When will I be charged?

Your payment method is charged at the time your order is placed and confirmed.

👟 Products, Sizing & Shoe Care

What types of products does QuorLeaf sell?

We offer a curated collection of modern footwear, including breathable knit sneakers, ergonomic walking shoes, memory foam loafers, classic dress shoes, and timeless boots. We also carry premium shoe care essentials such as orthotic insoles, wooden shoe trees, water-repellent sprays, and cleaning kits.

Are your shoes true to size?

Yes, our footwear generally fits true to standard US sizing. If you are between sizes, have wider feet, or prefer wearing thicker socks, we recommend sizing up by half a size. Each product page also includes a detailed measurement chart.

Do your shoes provide good arch support for all-day standing or walking?

Yes! Our performance and everyday walking models are built with ergonomic footbeds, cushioned memory foam, and shock-absorbing soles engineered to reduce foot fatigue throughout the day.

How should I clean and maintain my shoes?

For knit and canvas sneakers, gently brush away dirt and clean with mild shoe soap and a soft brush, then air dry. For leather and suede footwear, apply a leather conditioner or protective water-repellent spray regularly to keep the material supple and weather-resistant.

📩 Still Have Questions?

We’re happy to help! Reach out to our team:

  • 📧 Email: support@quorleaf.shop

  • 📞 Phone: 650-414-2935

  • ⏱️ We respond within 1–2 business days.